News & Events

COVID-19 Updates from Pittsburgh Air Systems/Air Industrial, Inc.

Covid-19 Update: We are Open!

March 23, 2020

Pittsburgh Air Systems Customers and Friends:

Pittsburgh Air Systems continues to be open as an essential Pennsylvania business. A quick overview of the changes we have made because of the Coronavirus outbreak:

1. Warehouse Operations: Both our Controls Division and HVAC Supply Warehouse operations are open. However, we will NOT be accepting walk-in customers. Please phone or e-mail ahead of time to schedule a pick-up or delivery. See below for how we will be interacting with everyone.

2. Sales, Sales Support, Estimating, Accounting and Administrative functions are fully staffed with most of our folks working from home. Everyone’s cell phone has been linked to their office extension; a link to our company directory is here (https://www.pittsburghairsystems.com/ContactUs/personnel.asp)

Pittsburgh Air Systems is committed to continuing to provide you with the best customer service and support while keeping our employees and customers safe. Our procedure for will call orders will be as follows:

Control Division (208 Bilmar Drive):

  • All will call orders are to be placed over the phone or by email.
    • Phone 412-539-1234, extension 157
    • Emails: BobDye@PittsburghAirSystems.com
  • We have a pick-up table set up just inside the door of our showroom & counter area and these orders will be placed on this table for pick up. This will ensure that there is safe distance between our employees and the pick-up person.
  • Please sign the packing slip and place it in the bin on the table.
  • The table surface and door handles will be sanitized in-between customer visits.
The rest of our Control Division team is working remotely and is available for customer service and technical support via phone, email or text. Please feel free to contact us for help. Office extensions are currently forwarding to cell phones.

HVAC Supply Warehouse (Windgap Industrial Park)

  • We will be open for phone or e-mail orders only.
    • Phone 412-539-0300
    • paulthomas@pittsburghairsystems.com
    • billbarney@pittsburghairsystems.com
  • The order will be available for will call or shipping via UPS or LTL. Please keep in mind that transit times may be extended.
  • Will Call:
    • At SMW just inside the overhead door on front of building (Side Dock door for spiral duct orders).
    • If your order requires the use of a forklift, we will load it on your vehicle. Otherwise we ask that you load your truck for the safety of our employees.
    • Our personnel will continue to help in the loading of spiral duct.
  • Packing slip: Your packing slip will be on top of your order. Please sign the packing slip and put it in the bin located just inside the pickup area and clearly marked.
Thank you for working with us and we look forward to helping you service your customers through this difficult time.

Stay well and keep healthy!

03232020


Pittsburgh Air Systems Customers and Friends:

As the current situation with Covid-19 continues to unfold, we want to ensure you that we will continue to help you and your teams to perform the work that needs to be accomplished.

However, we will be changing how we go about our work for the remainder of this week and maybe into next week. We have encouraged all our folks that can work from home to do so. Our team members will have remote access to our computer systems as well as the typical computer access to our manufacturing partners.

The most significant change will be in our incoming phone traffic. We will be instituting an automated attendant starting Tuesday morning. A guide to our automated phone system:

If you know the person’s extension:
Enter it directly. You will be routed to the extension, or if the person is out of the office, you will be routed directly to their cell phone.

If you don’t know the extension:
Press #, This will take you to our company directory

If you want to leave a message in the General Mailbox:
Press 146 and leave a message. This mailbox will be continually monitored, and we will get back to you.

A list of extensions can also be found at: Our phone extensions

E-mail will continue to operate normally.

Thank you for your patience during this unprecedented time. We look forward to continuing to work with you. If you have any questions or concerns, please do not hesitate to contact us.

Curt Marsh
President

Jeff Warren
VP Commercial

Jim English
VP Industrial

03162020